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Technology Help Desk

Technology Help Desk

Technology questions? We’ve got answers.

As an Urbana University student, you’ll have access to some of the latest technology to support your learning experience. 

There’s often a learning curve with new technology – and our Technology Help Desk is here to support you. 

Find additional resources In the self-support portal

The Self-Support Portal is used to access solutions for frequently asked questions.

Need Help? Get in Touch.

In This Section

Recommended Computer Configuration

Want to boost productivity on your computer? Make sure you’re up to speed with our recommended computer configurations.

Learn More

Information Technology Use

Technology rocks. Learn about policies and proper use of Urbana University technology resources.

Learn More

Technical Assistance

If you need technical assistance, please search our self help: // 

If you have forgotten your password: click here

The Help Desk can also be reached by email:

In your email, please provide the following information:

  • First and last name
  • Description of problem(s)
  • For course problems, please include the course name and section number 

If you are receiving application errors (in a web browser or in the operating system), please provide the following information: 

  • What is the exact error message?
  • What task were you performing when the error occurred? 
  • How many times has the problem occurred? 
  • Has the computer been rebooted?

Other Technology Resources


  • BlueQuill is our Learning Management Systems.  


  • Office365 is Urbana University's student email. Your instructors will send emails to your email account. Office365 is powered by Microsoft


  • Self-Service can be used to register for classes, view and print your class schedule, view your unofficial transcript and student account information, and submit your payments online. 


NetTutor is our free online tutoring:

  • Go to //
  • Click on the “Register Now” link. Fill out the form.
  • Click “Submit.”
  • Check your email for your login information.
  • Return to and log in.
  • Select a subject and join a live tutoring session.

Swedenborg Memorial Library

The Swedenborg Memorial Library has an online catalog and access to online resources. Library hours are extended during midterms and finals weeks. Please check the library webpage for information about hours. You may contact the library by email:

Campus Map and Directory Listing – please use this link to find current office locations and contact information. 

Tools & Services


An innovative learning management system, BlueQuill helps you deliver learning to students beyond the traditional classroom. Login >

Office365 Email

Our official student email system. It's powered by Microsoft, making it convenient for students. Login >

Instructions to receive your email on your iPhone or iPad: CLICK HERE

Instructions to receive your email on your Android Device: CLICK HERE


Self-Service can be used to register for classes, view and print your class schedule, view your unofficial transcript and student account information, and submit your payments online. Login>


Engage students in the writing process, give personalized critique, and assess student progress over time with this amazing feedback studio. Login >

Urbana Career Center

Urbana Career Center Urbana Career Center is Urbana University students' place to find part-time, work study, internship, and entry level positions. Login >

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